Through an online survey with a representative sample of your customers, we measure both Customer Effort Score and Net Promotor Score. Enriched with customized questions and qualitative feedback, we analyze what topics have the greatest impact to improve Customer Happiness. Based on the presentation of our findings, we facilitate a workshop with your team to draw conclusions and prioritize actions for improvement.
Did you know that customer satisfaction is a leading indicator for both sales and profit?
Dissatisfied customers are more likely to switch to competitors
Satisfied customers are more likely to repurchase from you
Happy customers are more likely to promote you with their peers
Acquiring new customers is much more expensive than selling to loyal or referred customers